Using Dashboards as a User Adoption Management Tool
What good is all the hard work you put into envisioning, implementing and rolling out a business system if it’s not adopted by the intended user community? Or, let’s look at a more subtle problem - how do you even know whether users are actually adopting the new system? The folks at salesforce.com have put out a great paper on a framework to study and manage user adoption. It’s called Adoption Dashboards Data Sheet (Metrics) and it’s a brief but valuable read.
First, let’s take a look at what a salesforce.com sales metrics dashboard looks like:
The whole premise of the approach is to use the graphic-based nature of the dashboard to stimulate interest and, hence, adoption of the system as a whole.
Here are the metrics put forth by salesforce.com as useful when studying user adoption. Scroll down to view the KPIs.
